Plumb & Bathroom Refund Policy

Our Refund Policy is part of our Standard Terms & Conditions.

If you are entitled to a refund, we will refund you as follows:

If you paid by cash and obtain your refund in-store, we will refund you in cash up to a limit of £2,000; for all other refunds of cash purchases, we will send you a cheque.

If you paid by payment card, we will refund you on the payment card.

We will refund the delivery charge at our discression.

Goods returned because they are no longer required will be subject to a restocking charge, this will vary depending on product. Bespoke or special order items are non returnable.

Return of non faulty goods are subject to the customer paying for the transportation of the items back to ourselves.

To organize a return you must first get authorisation from our customer service team -

Customer Services will send you a returns form and ID number, allowing you to return the goods without complication.

Please note: These conditions do not affect your statutory rights relating to faulty or misdescribed goods. For further information about your statutory rights contact your local authority's Trading Standards Department or a Citizens Advice Bureau.